Privacy Policy

Introduction

pk9k ("we", "us", or "our") operates the online gaming platform accessible at pk9k.app. We are committed to protecting and respecting the privacy of every player who registers and engages with our services. This Privacy Policy sets out how we collect, process, store, and share your personal information when you use our platform, including cricket betting, live casino, slots, crash games, and all associated services.

By accessing or using pk9k's services, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with this policy, please discontinue use of our platform immediately. This policy applies to all players based in Bangladesh and across the regions we serve, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

Information We Collect

pk9k collects several categories of information to deliver a secure, compliant, and enjoyable gaming experience. The types of data we collect fall into three main categories: information you provide directly, information collected automatically, and information obtained from third parties.

Information You Provide Directly

• Registration details: full name, username, date of birth, email address, and mobile number.
• Identity verification documents (KYC): national ID, passport, or other government-issued identification.
• Financial information: payment method details for bKash, Nagad, Rocket, Upay, or bank transfer transactions.
• Correspondence: messages you send us via support tickets, email, or live chat.

Information Collected Automatically

• Technical data: IP address, device type, operating system, browser type and version, and time zone setting.
• Usage data: pages visited, games played, betting history, session duration, and navigation patterns within pk9k.
• Cookies and similar tracking technologies (see Cookies section below for full details).

Information from Third Parties

• Payment processors: transaction confirmation data from bKash, Nagad, Rocket, and Upay to verify deposits and withdrawals.
• Fraud prevention partners: risk-scoring data to protect against account takeover and financial fraud.
• Identity verification agencies: results of automated KYC checks conducted to comply with responsible gaming standards.

How We Use Your Information

pk9k uses the personal data we collect for clearly defined, legitimate purposes only. We do not use your data in ways that you would not reasonably expect. Our primary purposes include:

• Account creation and management: setting up your pk9k player account, verifying your identity, and maintaining accurate records.
• Service delivery: processing deposits and withdrawals, crediting bonuses, and enabling access to cricket betting, slots, live casino, and other games.
• Responsible gaming compliance: monitoring play patterns to identify problem gambling indicators and enforcing age verification (21+ only).
• Security and fraud prevention: detecting, investigating, and preventing fraudulent transactions, account abuse, and other illegal activities.
• Customer support: responding to your queries, resolving disputes, and improving our service quality.
• Marketing (with consent): sending you promotional offers, bonus notifications, and tournament updates via email or SMS if you have opted in.

We process your data on one or more of the following legal bases: performance of a contract with you, compliance with a legal obligation, our legitimate interests in operating a safe and efficient gaming platform, or your explicit consent where required.

Disclosure of Your Information

pk9k does not sell, trade, or otherwise transfer your personally identifiable information to third parties for commercial purposes. We may share your data in the following limited and controlled circumstances:

Service Providers

We engage trusted third-party service providers to assist in operating our platform. These include payment processors (bKash, Nagad, Rocket, Upay), KYC verification partners, fraud detection services, and IT infrastructure providers. All such partners are contractually required to handle your data securely and only for the specific purpose of delivering the service we have engaged them for.

Legal Requirements

We may disclose your personal information if required to do so by law, or in response to valid legal process from competent authorities. We will take reasonable steps to notify you of such disclosure unless legally prohibited from doing so.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of pk9k's business assets, your personal data may be transferred to the acquiring entity, subject to the same level of privacy protection as described in this policy.

Payment Data & Financial Transactions

When you make a deposit or request a withdrawal through pk9k using bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, or other supported payment methods, the financial transaction is processed directly by the relevant payment service. pk9k receives only the necessary confirmation data — we do not store your full bKash PIN, mobile banking password, or complete bank account credentials on our servers.

All financial data handled by pk9k is subject to enhanced security protocols. Minimum deposit and withdrawal thresholds, transaction records, and account balances in Bangladeshi Taka (BDT) are maintained in compliance with our financial security framework. We record transaction metadata — including amounts, timestamps (Bangladesh Standard Time, UTC+6), and payment method type — to provide you with a full transaction history and to investigate any dispute you may raise.

• Transaction amounts in BDT (৳) and timestamps (Bangladesh Standard Time, UTC+6).
• Payment method type (bKash, Nagad, bank transfer) — never full account numbers or PINs.
• Dispute records and resolution notes tied to specific transaction IDs.

Data Retention

pk9k retains your personal data for as long as your account is active or as needed to provide you with our services. Where you have an active account, we keep your data current and accurate. Once you close your account, we will retain certain data for a defined period as required by financial record-keeping standards and responsible gaming compliance obligations.

You may request deletion of your personal data at any time by contacting [email protected]. We will process your request within a reasonable timeframe, subject to any legal obligations that require us to retain certain records. Note that anonymised or aggregated data from which you cannot be identified may be retained indefinitely for analytics and service improvement purposes.

Cookies & Tracking Technologies

pk9k uses cookies and similar technologies to ensure the proper functioning of our platform, remember your preferences, and gather anonymised analytics to improve the service. A cookie is a small data file stored on your device by your web browser. We do not use cookies to collect sensitive personal information.

Types of Cookies We Use

• Essential cookies: required for core platform functionality such as keeping you logged in and processing transactions securely. These cannot be disabled.
• Analytics cookies: help us understand how players navigate the site, which games are most popular, and where we can improve the user experience. Data collected is aggregated and anonymised.
• Preference cookies: store your language selection, display settings, and other personalisation choices to enhance your experience on return visits.

You can control or delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of certain features of the pk9k platform. We do not use third-party advertising cookies or cross-site tracking cookies.

Your Rights & Choices

pk9k respects your rights regarding your personal data. Depending on applicable law, you may be entitled to the following rights with respect to your personal information:

• Right of access: request a copy of the personal data we hold about you.
• Right to rectification: ask us to correct any inaccurate or incomplete personal data.
• Right to erasure: request deletion of your personaldata, subject to retention requirements described above.
• Right to restrict processing: ask us to limit how we use your data in certain circumstances.
• Right to withdraw consent: where we process your data based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to verified requests within a reasonable timeframe. We may need to verify your identity before processing your request to protect against unauthorised access to your data.

Security of Your Information

pk9k implements industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our platform uses 256-bit SSL encryption for all data in transit, and data at rest is protected using secure server environments with restricted access controls. We conduct regular security assessments and keep our systems updated to address emerging threats.

While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. We strongly encourage you to use a unique, strong password for your pk9k account, enable two-factor authentication where available, and never share your login credentials with anyone. If you suspect unauthorised access to your account, contact us immediately at [email protected].

Children & Age Restriction

pk9k's services are strictly intended for adults aged 21 and above. We do not knowingly collect personal data from any person under 21 years of age. If you are under 21, you must not register for or use our platform. If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that information from our records. Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming platforms.

Changes to This Privacy Policy

pk9k reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players by email or via an in-platform notification.

Your continued use of pk9k's platform after any such changes constitutes your acceptance of the revised Privacy Policy. We recommend that you review this page periodically to stay informed about how we are protecting your information. The current version always supersedes all previous versions.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way pk9k handles your personal data, our support team is available to assist you. We are committed to resolving all privacy-related inquiries promptly and transparently.

Reach our Data Protection team at: [email protected]