Terms & Conditions

1. Introduction

Welcome to pk9k, Bangladesh's trusted online gaming destination. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "Player", or "you") and pk9k ("we", "us", or "the Platform"). These Terms govern your access to and use of our website at pk9k.app, including all games, features, promotions, and services made available through the platform.

By registering an account, making a deposit, or simply browsing pk9k, you confirm that you have read, understood, and agree to these Terms in full. If you do not accept any part of these Terms, you must immediately discontinue use of the platform. pk9k reserves the right to update these Terms at any time, and your continued use of the platform following any update constitutes your acceptance of the revised Terms.

2. Eligibility Requirements

To register and use pk9k, you must meet all of the following eligibility criteria. Failure to meet any one of these conditions will result in immediate account suspension or termination at our discretion.

• You must be at least 21 years of age. We apply a strict 21+ age policy in line with responsible gaming standards for Bangladesh.
• You must be a natural person (individual) and not a corporate entity, trust, or partnership acting on behalf of another party.
• You must register with accurate, truthful personal information. Providing false details during registration is a violation of these Terms and may result in permanent account closure and forfeiture of funds.
• You must not be a resident of any jurisdiction where online gaming or gambling is explicitly prohibited by local law. It is your responsibility to ensure that your use of pk9k complies with the laws applicable in your region.

3. Account Registration and Security

Each user is permitted to hold only one (1) active account on pk9k. Creating multiple accounts to claim duplicate bonuses, circumvent restrictions, or otherwise exploit the platform constitutes a serious breach of these Terms. Your account credentials are personal and non-transferable.

• Keep your login credentials strictly confidential. Never share your password or PIN with any third party, including friends or family members.
• You are fully responsible for all activity that occurs under your account. pk9k will not be liable for losses resulting from unauthorized access due to your failure to secure your credentials.
• pk9k may request identity verification documents at any stage, including before processing withdrawal requests. This is a standard KYC procedure to protect users and maintain platform integrity.
• pk9k reserves the right to suspend or close any account that shows signs of fraudulent activity, bonus abuse, or any behavior inconsistent with fair play, with or without prior notice.

4. Deposits and Withdrawals

pk9k supports fast BDT transactions for players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. We accept deposits via bKash, Nagad, Rocket, Upay, and major bank transfer channels. All transactions are processed in Bangladeshi Taka (BDT).

• Minimum deposit amounts and withdrawal thresholds may vary by payment method. Please check the current limits displayed in your account dashboard before initiating any transaction.
• Withdrawal requests are subject to identity verification. Funds can only be withdrawn to the same payment method used for the original deposit whenever technically possible, as a measure against money laundering.
• pk9k does not charge fees on deposits or standard withdrawals. However, your payment provider (e.g., bKash, Nagad) may apply their own transaction fees, which are outside our control.
• Any suspected fraudulent transaction or chargebacks initiated by the user will result in immediate account suspension. All related pending withdrawals will be placed on hold pending investigation.

5. Bonuses and Promotions

pk9k offers a variety of bonuses and promotional incentives to eligible players, including welcome bonuses, reload bonuses, cashback offers, and free spins. All bonuses are subject to the following general terms unless otherwise specified in the relevant promotion page.

• All bonuses are subject to wagering requirements before any associated winnings can be withdrawn. The rollover multiplier applicable to each bonus is specified at the time of the offer.
• Bonuses are non-transferable and may not be exchanged for cash without fulfilling the applicable wagering requirement in full.
• pk9k reserves the right to withdraw, modify, or discontinue any bonus or promotion at any time without prior notice. Any bonus obtained through fraudulent means will be voided.
• Only one welcome bonus per household, device, IP address, email address, or payment method. Attempts to claim multiple welcome bonuses using different accounts will be treated as bonus abuse.

6. Prohibited Activities

The following activities are strictly prohibited on pk9k. Violation of any of these prohibitions will result in immediate account termination and may be reported to the relevant authorities where appropriate.

• Registering or using the platform while under 21 years of age, or registering on behalf of an underage person.
• Using automated software, bots, scripts, or any third-party tool to gain an unfair advantage in any game, betting market, or promotion.
• Engaging in money laundering, using the platform as a vehicle for financial fraud, or depositing funds obtained through illegal means.
• Colluding with other players to manipulate game outcomes, or engaging in any form of chip dumping or match fixing.
• Harassing, threatening, or abusing other players or pk9k staff members through any communication channel on or off the platform.

7. Game Rules and Fair Play

All games available on pk9k — including cricket betting, live casino, slots, crash games, fishing games, and more — are governed by their own individual game rules. Players are encouraged to review the rules for each game before wagering real money. In the event of a discrepancy between general platform terms and a specific game's rules, the specific game rules shall prevail for that game.

pk9k operates with certified RNG (Random Number Generator) technology and works exclusively with reputable game providers including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi, among others. Our platform is committed to transparency and fair play certified outcomes for all users.

8. Responsible Gaming

pk9k takes responsible gaming seriously. We are committed to providing tools and resources that help players maintain healthy gambling habits. If you feel that gambling is negatively affecting your life or finances, please contact our support team immediately at [email protected] or visit our Responsible Gaming page.

• Deposit limits: You may request daily, weekly, or monthly deposit caps to manage your spending. Contact support to activate a limit.
• Self-exclusion: Players may request a voluntary self-exclusion period ranging from 30 days to permanent exclusion. During this period, your account will be locked and you will not be able to access the platform.
• Reality checks: pk9k offers optional session time reminders to help you track how long you have been playing. These notifications help you make informed decisions about your gameplay.

9. Privacy and Data Protection

Your use of pk9k is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By accepting these Terms, you also accept the Privacy Policy in full. We are committed to protecting your personal data with SSL encryption and other industry-standard security protocols. We will never sell your personal information to third parties. For details on how we collect, store, and use your data, please review our full Privacy Policy available at pk9k.app/privacy-policy.

10. Limitation of Liability

pk9k provides the platform and all its services on an "as is" and "as available" basis without any warranties, express or implied. To the fullest extent permitted by applicable law, pk9k disclaims all warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components.

In no event shall pk9k, its directors, employees, partners, or service providers be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the platform, even if pk9k has been advised of the possibility of such damages. Our total aggregate liability in respect of any claim relating to these Terms shall not exceed the total amount deposited by you in the thirty (30) days preceding the event giving rise to the claim.

11. Amendments to These Terms

pk9k reserves the right to amend, update, or replace these Terms and Conditions at any time. When we make material changes, we will update the effective date at the top of this page. It is your responsibility to review these Terms periodically. Your continued use of the platform after any amendment constitutes your acceptance of the updated Terms. If you disagree with any changes, you must stop using pk9k immediately and contact our support team to close your account.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with applicable laws. Any dispute arising out of or in connection with these Terms or your use of pk9k shall first be attempted to be resolved through good-faith negotiation between the parties. If a resolution cannot be reached informally within thirty (30) days, the dispute may be referred to binding arbitration. pk9k is committed to resolving all player disputes fairly, promptly, and transparently. Players in Bangladesh are encouraged to contact our support team as the first step in any dispute resolution process.

13. Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please reach out to our support team. We are available 24/7 to assist players across Bangladesh, from Dhaka to Cox's Bazar. You can contact us by email at [email protected]. Our team strives to respond to all inquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).